Privacy Policy

1. Introduction

Welcome to Tabayin. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

By using the Tabayin platform, you agree to the information collection and use practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide to us directly when you:

Create an account or register on our platform
Use our services (requesting real estate services, communicating with service providers)
Contact us (technical support, inquiries, complaints)
Subscribe to our newsletters or promotional offers

This information may include:

Full name
Email address
Phone number
Residential address
National ID information
Payment information (securely processed through authorized payment providers)

2.2 Usage Information

We automatically collect certain information when you use our services:

Device information (device type, operating system, unique device identifier)
Connection information (IP address, browser type, web pages visited)
Location information (when permitted)
Activity logs (requests, transactions, interactions)

2.3 Cookies

We use cookies to facilitate the use of our website and improve your experience. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving Services: To provide our services, process your requests, and manage your accounts
Communication: To respond to your inquiries, send important notifications, and provide technical support
Security: To protect our platform and users from fraud and unauthorized activities
Analytics: To understand how our services are used and improve them
Marketing: To send promotional offers and summaries (you can unsubscribe at any time)
Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share your information in the following cases:

Service Providers: We share necessary information with selected real estate service providers to deliver requested services
Service Vendors: We use external service providers (hosting, payment, analytics) who adhere to strict privacy standards
Legal Compliance: When required by law or to protect our rights and those of our users
Business Operations: In case of merger, acquisition, or sale of assets

5. Information Security

We take strict security measures to protect your information:

Encryption: We use SSL/TLS encryption to protect data during transmission
Restricted Access: Access to your information is limited to authorized employees only
Monitoring: We regularly monitor our systems to detect any suspicious activities
Backup: We maintain secure backups of your data
Security Updates: We keep our systems updated with the latest security patches

Important Note: Despite our efforts, absolute security cannot be guaranteed. Please use strong passwords and do not share your login credentials.

6. Your Rights

You have the following rights regarding your personal information:

Right to Access: You can request a copy of your personal information
Right to Rectification: You can update or correct your information
Right to Deletion: You can request deletion of your information (subject to legal obligations)
Right to Object: You can object to the processing of your information
Right to Data Portability: You can request transfer of your information to another service
Right to Withdraw Consent: You can withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information in accordance with our data retention policy, unless the law requires us to retain it for a longer period.

8. Children's Privacy

Our services are not directed to persons under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete such information.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Notice on our platform
Email (if changes are significant)
Updating the "Last Updated" date at the top of this page

We encourage you to review this policy regularly to stay informed about our practices.

10. Links to External Sites

Our platform may contain links to external websites. We do not control the privacy practices of these sites. We encourage you to review their privacy policies.